Intelligence. Integration. Impact.
15+ years of hands-on architecture across Centrica, SmartestEnergy, and Hive. You work directly with the architect. No account managers, no delegation.
Previously: Centrica · SmartestEnergy (Marubeni) · Hive · NOW TV · Sky
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End-to-end E&U Cloud architecture for energy retailers and utilities, from greenfield programme design to fixing existing orgs under commercial and regulatory pressure. The Salesforce Industries platform in energy carries complexity that generalist architects consistently underestimate: regulatory pricing models, complex billing system integration, and operational process requirements that sit outside standard CRM thinking.
02 /
The integration between Salesforce and Zuora is the highest-stakes point in a subscription business's tech stack. Most teams underestimate the complexity until it breaks. The failure modes are well-known and specific: billing misalignment, amendment handling, event sequencing. All avoidable with the right design upfront.
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Most offshore Salesforce programmes struggle not because of talent, but because of governance. Most developers now use AI to generate boilerplate and debug faster, offshore teams included. That's not a problem, but it does mean governance frameworks need to account for it. AI-generated code is often syntactically correct and subtly wrong: it doesn't know your org's data model, your error handling conventions, or your integration patterns. Real governance means giving your team clear standards for when and how to use AI tooling, what always requires human review, and how to catch the gaps that AI consistently misses.
Client names are anonymised. Details available on request.
Major UK energy supplier
Challenge: Replace legacy CRM and billing systems with a greenfield Salesforce Industries (E&U Cloud) implementation covering the full customer lifecycle, integrated with Zuora, SAP, and Dynamics.
Outcome: Delivered a production E&U Cloud platform serving millions of customers, with a resilient integration architecture built to scale across billing, service, and sales.
Smart home technology company
Challenge: Design and build an integration layer orchestrating data and business logic across Salesforce, Zuora, and the customer-facing website, covering subscription billing, automated renewals, and end-to-end lifecycle management.
Outcome: Subscription platform running at scale with automated renewals, real-time billing alignment, and significantly reduced manual intervention.
UK-based Salesforce consultancy
Challenge: Build and govern a team of offshore Salesforce developers to deliver consistently for UK-based clients, across multiple concurrent projects with varying requirements.
Outcome: Offshore team delivered reliably across multiple UK enterprise engagements with no loss of quality or client escalations.
About
Boundary Eight exists for companies who've found that the person they spoke to in the sales meeting is never the person doing the work. Or who know from experience that Salesforce Industries in energy is a specialist domain, and want someone who's actually delivered it at scale.
Every engagement is led directly by Sonny Le. 15+ years across Salesforce architecture, energy and utilities platforms, subscription billing, and distributed team delivery. Not supervised from a distance. Directly.
The work is practical and documented clearly. Architecture decisions come with reasoning. Code standards come with rationale. Governance frameworks come with the context of why the rules exist, not just what they are.
Writing
Contact
Fill in the form and Sonny will get back to you within 1–2 business days. If you'd prefer to go direct, email works too.
We will be in touch within 1 - 2 business days.